Shipping Notice!

Due to high order volume, delivery times may take slightly longer than usual. We’re working to get your order out as fast as possible.

Do you ship internationally? What currency are prices in?

Yes, we ship worldwide with free shipping to most countries. Prices are displayed in your local currency.

I just placed an order, when will it ship?

Orders are processed within 1–5 business days and typically arrive in 7–15 business days. You’ll get a tracking number by email once it ships. If you don’t have one after 7 business days, email us at info@newfy.store.

Can I get it faster?

Yes. Add Priority Processing & Shipping for $3.99 in your cart and your order will be processed and shipped first.

Can I cancel my order?

Yes, within 12 hours of purchase by emailing info@newfy.store. After that, your order may already be in processing. If it has shipped, please follow our Return & Refund Policy.

What if my decanter arrives broken?

Please open your order as soon as it arrives. Breakage must be reported to info@newfy.store within 24 hours of delivery, with photos of the item and the packaging. Orders with Breakage Protection receive a replacement. See our Return & Refund Policy for details.

What if I’m not satisfied with my product?

If you receive the wrong design, contact us within 24 hours of delivery with photos and we’ll send the correct one or a full refund. Changed your mind? You have 30 days to request a return. Items must be unused, unfilled and in original packaging. Return shipping is paid by the customer. See our full Return & Refund Policy for details.

I entered the wrong shipping address, help!

Reply to your order confirmation email or contact us at info@newfy.store right away. We can only update the address within 12 hours of purchase, before the order ships.