Refund policy

RETURN & REFUND POLICY — Newfy Bar™
newfy.store

Return Window
You have 30 days from the date of delivery to request a return. All returns require prior authorization from our team.

Orders Already In Transit
Once an order has shipped, it cannot be intercepted or redirected. If you no longer want the item, please wait until it is delivered, then follow the return process below.

Broken or Damaged on Arrival — 24-Hour Reporting Window
Our decanters are made of glass and are carefully packed for shipping. Please open and inspect your order as soon as it is delivered.

Any breakage or damage must be reported to info@newfy.store within 24 hours of delivery, as confirmed by the carrier’s tracking. Your report must include:

  • Clear photos or video of the damaged item
  • Photos of the inner packaging and the outer shipping box, including the shipping label
  • Your order number

Claims reported after 24 hours of delivery, or without photo evidence, will be closed, as we cannot verify that the damage occurred during shipping and not after delivery through handling, moving or dropping the package.

Breakage Protection
Orders that include Breakage Protection ($4.99) and meet the 24-hour reporting requirements receive a replacement of the same design at no additional cost. Breakage Protection covers breakage during shipping only. It does not cover design changes, damage after delivery, or claims outside the 24-hour window.

Orders without Breakage Protection that arrive damaged must also be reported within 24 hours with photo evidence. We will review each case individually.

Broken items and the 30-day return window
The 30-day return window applies only to items returned unused and in resalable condition. It does not apply to broken or damaged items. Any breakage must be reported within 24 hours of delivery, as described above; broken items reported after this window are not eligible for a refund, replacement, or return under any other policy.

Incorrect Items (Our Error)
If you receive a different design from the one shown on your order, contact us within 24 hours of delivery with photos of the item and the shipping label. Verified claims are resolved with the correct design or a full refund, at your choice.

Changed Your Mind
Contact us within 30 days of delivery before sending anything back. Items must be unused, unfilled, clean, and in their original packaging. Approved returns are refunded for the item price once received and inspected. Return shipping is paid by the customer. Returns sent without prior authorization will be refused and returned to the sender at the customer’s expense.

Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of decanters or glasses that:

  • Have been filled with any liquid or used
  • Are missing original packaging
  • Are damaged after delivery
  • Are returned after the 30-day window

Add-ons such as Breakage Protection and Priority Processing & Shipping are non-refundable once the order has shipped.

Not Covered

  • Damage caused after delivery by handling, moving, dropping, or misuse
  • Damage from washing in a dishwasher or with abrasive products
  • Normal wear and tear
  • Items altered or modified after delivery

Return Shipping Responsibility
Return instructions and the return address are provided after your request is authorized. Please use a trackable shipping method and keep your tracking number until your refund is confirmed. Newfy Bar™ is not responsible for return packages lost or damaged in transit. A return is considered received only once it arrives at our facility. Since glass items can break in transit, please pack returns securely; items that arrive broken on return are not eligible for a refund.

Refund Method
All approved refunds are issued to the original payment method used at checkout within 7 business days of approval. Original shipping and add-on charges are non-refundable.

Chargebacks & Payment Disputes
Please contact us before filing a chargeback or payment dispute, as most issues are resolved quickly through our return process. We keep full records of all orders, shipping confirmations, tracking information, and communications, and will contest any chargeback filed without valid grounds. Customers who file fraudulent chargebacks may be barred from future purchases.

European Union & United Kingdom
If your order is delivered within the European Union or the United Kingdom, you may cancel or return it within 14 days of delivery without giving a reason, provided the item is unused and in its original packaging. You are responsible for the cost of return shipping and for any loss in value caused by handling beyond what is needed to inspect the item. Refunds are issued within 14 days of receiving the return. Items damaged during shipping to these regions will be replaced or refunded in accordance with local consumer law; we ask that you report damage as soon as possible with photos to help us resolve it quickly. Nothing in this policy limits your statutory rights.

Contact
info@newfy.store
Response within 24–48 business hours.